Cookie Policy
Last Updated: January 12, 2026
Effective Date: January 12, 2026
This Cookie Policy explains how Travos.ai ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at travos.ai and use our Services.
This Cookie Policy should be read together with our Privacy Policy, which provides more detailed information about how we collect, use, and protect your personal information.
Table of Contents
- What Are Cookies?
- Why We Use Cookies
- Types of Cookies We Use
- Third-Party Cookies
- How to Control and Delete Cookies
- Impact of Blocking Cookies
- Other Tracking Technologies
- Changes to This Cookie Policy
- Contact Us
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. Cookies are widely used by website owners to make their websites work more efficiently, provide a better user experience, and provide reporting information.
How Cookies Work
- Storage: When you visit our website, your browser stores cookies on your device
- Information: Cookies contain information about your browsing activities and preferences
- Duration: Some cookies expire when you close your browser (session cookies), while others persist for longer periods (persistent cookies)
- Purpose: Cookies help the website recognize you on return visits and remember your preferences
Types of Cookie Files
- First-party cookies: Set directly by Travos.ai and used only by our website
- Third-party cookies: Set by external services (like Google Analytics) that we use on our website
Cookies are typically very small files (often just a few kilobytes) and do not contain executable code or viruses.
2. Why We Use Cookies
We use cookies and similar technologies for several important reasons:
Essential Functionality
- Authentication: To keep you logged into your account as you navigate through different pages
- Security: To protect your account from unauthorized access and prevent cross-site request forgery (CSRF) attacks
- Load balancing: To distribute traffic efficiently across our servers
Enhanced User Experience
- Preferences: To remember your settings, such as language preference, theme (dark/light mode), and dashboard layout
- Session management: To maintain your session state and remember your interactions within a single visit
- Performance: To improve page load times and reduce server load
Analytics and Improvement
- Usage patterns: To understand how visitors interact with our website
- Popular features: To identify which features and pages are most used
- Technical issues: To detect and diagnose technical problems
- Product decisions: To make data-driven decisions about product improvements
Legal Compliance
- To comply with legal obligations and respond to legitimate requests from authorities when required
We do NOT use cookies for:
- ❌ Selling your information to third parties
- ❌ Tracking you across unrelated websites (cross-site tracking)
- ❌ Targeted advertising or behavioral advertising
- ❌ Profiling for unrelated marketing purposes
3. Types of Cookies We Use
We categorize cookies based on their purpose and functionality.
3.1 Essential Cookies (Strictly Necessary)
These cookies are necessary for our website and Services to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the website would not work without them.
| Cookie Name | Purpose | Duration | Type |
|---|
session_id | Maintains your login session | Session | First-party |
auth_token | Securely authenticates your account | 30 days | First-party |
csrf_token | Prevents cross-site request forgery attacks | Session | First-party |
load_balancer | Distributes traffic across servers for performance | Session | First-party |
cookie_consent | Remembers your cookie consent preferences | 1 year | First-party |
Legal Basis (GDPR): Legitimate interest and contract performance - these cookies are necessary to provide the Services you requested.
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization. They remember choices you make (such as your username, language, or region) to provide a more personalized experience. You can opt out of these cookies, but some features may not work as expected.
| Cookie Name | Purpose | Duration | Type |
|---|
user_preferences | Stores your UI preferences (theme, language, layout) | 1 year | First-party |
dashboard_state | Remembers your dashboard layout and collapsed/expanded sections | 90 days | First-party |
timezone | Remembers your timezone for displaying dates and times | 6 months | First-party |
last_visited | Tracks pages you recently viewed for navigation | 30 days | First-party |
Legal Basis (GDPR): Consent - you can choose to accept or reject these cookies through our cookie consent banner.
3.3 Analytics Cookies (Performance Cookies)
These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. All information collected by these cookies is aggregated and anonymized. You can opt out of these cookies and we will still provide the full functionality of our Services.
Google Analytics
We use Google Analytics to understand how users interact with our website and Services.
| Cookie Name | Purpose | Duration | Type |
|---|
_ga | Distinguishes unique users | 2 years | Third-party (Google) |
_gid | Distinguishes unique users (short-term) | 24 hours | Third-party (Google) |
_gat | Throttles request rate to limit data collection | 1 minute | Third-party (Google) |
_ga_<container-id> | Stores session state | 2 years | Third-party (Google) |
Information collected by Google Analytics:
- Pages visited and time spent on each page
- Referral sources (how you found our website)
- General location (country, city level - NOT precise GPS location)
- Device type, browser, operating system
- Screen resolution and device capabilities
- Interactions with website elements (clicks, scrolls)
- Search terms used on our website (if applicable)
Data sharing: Google Analytics data is processed by Google LLC in accordance with Google's privacy policy: https://policies.google.com/privacy
IP Anonymization: We have enabled IP anonymization in Google Analytics, which means your full IP address is truncated and anonymized before being stored.
Legal Basis (GDPR): Consent - you can opt out of Google Analytics through our cookie consent banner or by using the Google Analytics Opt-Out Browser Add-on.
3.4 Marketing Cookies (Currently Not Used)
We do not currently use marketing or advertising cookies. If we decide to use such cookies in the future:
- We will update this Cookie Policy
- We will obtain your explicit consent
- You will be able to opt out at any time
4. Third-Party Cookies
Third-party cookies are set by external services that we use on our website. These cookies are controlled by the third-party service providers, not by Travos.ai.
4.1 Google Analytics (Alphabet Inc.)
- Purpose: Website analytics and usage tracking
- Data collected: Page views, user behavior, demographics, interests (anonymized)
- Privacy policy: https://policies.google.com/privacy
- Opt-out: Google Analytics Opt-Out Browser Add-on
4.2 Payment Processor Cookies (Polar.sh)
When you visit our payment pages or process a subscription:
- Purpose: Secure payment processing, fraud prevention
- Data collected: Payment method information, transaction details
- Privacy policy: [Polar.sh Privacy Policy]
- Note: We do not have access to full credit card numbers
4.3 Content Delivery Network (CDN)
We may use CDN services to deliver website content faster:
- Purpose: Improve page load times and website performance
- Data collected: IP address, browser type, requested resources
- Examples: CloudFlare, AWS CloudFront
4.4 Embedded Content
If we embed content from third-party platforms (e.g., YouTube videos, social media widgets), those platforms may set their own cookies. We recommend reviewing the privacy policies of these platforms:
Note: We have no control over third-party cookies. Please refer to the respective third-party privacy policies for more information.
5. How to Control and Delete Cookies
You have several options to control and delete cookies.
5.1 Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner that allows you to:
- Accept all cookies: Allow all cookies, including optional analytics cookies
- Reject non-essential cookies: Allow only essential cookies and reject analytics/functional cookies
- Customize preferences: Choose which categories of cookies to accept
You can change your cookie preferences at any time by:
- Clicking the "Cookie Preferences" link in the footer of our website
- Re-opening the cookie consent banner
5.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View cookies: See which cookies are stored on your device
- Delete cookies: Remove individual cookies or all cookies
- Block cookies: Prevent websites from setting cookies
- Block third-party cookies only: Allow first-party cookies but block third-party cookies
Browser-Specific Instructions
Google Chrome:
- Go to Settings > Privacy and security > Cookies and other site data
- Choose your cookie settings
- Manage cookies: chrome://settings/cookies
Mozilla Firefox:
- Go to Settings > Privacy & Security
- Choose your cookie and tracking protection settings
- Manage cookies: about:preferences#privacy
Safari (macOS):
- Go to Safari > Preferences > Privacy
- Choose your cookie settings
- Manage website data
Microsoft Edge:
- Go to Settings > Cookies and site permissions
- Choose your cookie settings
- Manage cookies: edge://settings/privacy
Mobile Browsers:
- iOS Safari: Settings > Safari > Block All Cookies
- Android Chrome: Chrome app > Settings > Site settings > Cookies
For detailed instructions, visit your browser's help section or support website.
5.3 Google Analytics Opt-Out
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on:
Download: https://tools.google.com/dlpage/gaoptout
This browser extension prevents Google Analytics JavaScript from sharing information with Google Analytics about your visit.
5.4 Do Not Track (DNT)
Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting them not to track you.
Our position on DNT:
- We currently do not respond to DNT signals because there is no universally accepted standard for how to interpret and honor DNT requests
- We respect your cookie preferences set through our cookie consent banner
- If a DNT standard is established in the future, we will evaluate implementing it
5.5 Industry Opt-Out Tools
You can also use industry-provided opt-out tools:
- Your Online Choices (EU): http://www.youronlinechoices.com/
- Network Advertising Initiative (US): http://optout.networkadvertising.org/
- Digital Advertising Alliance (US): http://optout.aboutads.info/
Note: We do not currently use advertising cookies, but these tools may be useful if you visit other websites that do.
6. Impact of Blocking Cookies
If you choose to block or delete cookies, here's what may happen:
Essential Cookies Blocked
❌ Website may not function properly:
- You may not be able to log in to your account
- Pages may not load correctly
- Security features may not work
- You may be unable to use core features of the Services
Recommendation: Do not block essential cookies if you want to use our Services.
Functional Cookies Blocked
⚠️ Reduced convenience:
- Your preferences will not be saved (theme, language, layout)
- You may need to re-enter settings on each visit
- Dashboard customizations will not persist
- The website will still function but with a less personalized experience
Analytics Cookies Blocked
✅ No impact on functionality:
- The website and Services will work normally
- You will have full access to all features
- We will not be able to measure how you use our website
- We may not be able to identify and fix usability issues as effectively
Your choice: We respect your decision to block analytics cookies, and it will not affect your use of our Services.
7. Other Tracking Technologies
In addition to cookies, we may use other tracking technologies:
7.1 Web Beacons (Pixel Tags)
Web beacons are small invisible images embedded in web pages or emails that track:
- Whether you viewed a web page
- Whether you opened an email
- What time you accessed the content
Our use: We may use web beacons in transactional emails (e.g., password reset, account notifications) to verify delivery and engagement.
7.2 Local Storage and Session Storage
HTML5 local storage and session storage allow websites to store data on your device:
- Local storage: Persists even after you close your browser (up to ~10MB typically)
- Session storage: Cleared when you close your browser tab
Our use: We use local storage to:
- Cache static assets for faster page loading
- Store non-sensitive user preferences
- Enable offline functionality (if implemented)
Control: You can clear local storage through your browser's developer tools or by clearing your browser cache.
7.3 ETags and Cache Headers
ETags (entity tags) and cache headers help browsers determine whether to use a cached version of a resource or download a fresh copy.
Our use: We use ETags and cache headers to:
- Improve website performance
- Reduce bandwidth usage
- Provide faster page loads
These do not track your behavior across different websites.
7.4 Log Files
Our web servers automatically log certain information when you visit our website:
- IP address
- Browser type and version
- Referring URL (the page you came from)
- Pages visited on our website
- Date and time of access
- HTTP status codes (success, errors)
Purpose: Server logs are used for:
- Security monitoring and incident response
- Performance optimization
- Troubleshooting technical issues
- Detecting and preventing abuse
Retention: Server logs are retained for 90 days and then automatically deleted.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
- Our use of cookies and tracking technologies
- Legal requirements (e.g., new privacy laws)
- Technology and industry standards
- Our business practices
How We Notify You
When we make changes:
a) Minor changes:
- We will update the "Last Updated" date at the top of this policy
- No additional notice is required for clarifications or minor updates
b) Material changes:
- We will notify you via email or prominent website notice
- We may ask you to re-consent to cookies if required by law
- We will provide at least 30 days' notice before changes take effect
Your responsibility: Please review this Cookie Policy periodically to stay informed about our use of cookies.
Historical Versions
You may request previous versions of this Cookie Policy by contacting us at privacy@travos.ai.
9. Contact Us
If you have questions, concerns, or requests regarding cookies or this Cookie Policy, please contact us:
Privacy and Cookie Inquiries
Email: privacy@travos.ai
Subject line suggestions:
- "Question About Cookie Policy"
- "Cookie Consent Preferences"
- "Opt-Out Request"
What to Include
When contacting us about cookies, please provide:
- Your account email (if applicable)
- Specific cookie name or category you're asking about
- Your browser and device information
- Description of your question or concern
Data Protection Officer
If we are required to appoint a Data Protection Officer (DPO) under GDPR:
Email: dpo@travos.ai
General Support
Email: support@travos.ai
For general account support and technical issues (not privacy-related).
Response Time
We strive to respond to all cookie and privacy inquiries within:
- Cookie consent issues: 1-2 business days
- Privacy rights requests: 30 days (GDPR) or 45 days (CCPA)
- General questions: 3-5 business days
Summary of Key Points
Quick Reference:
What Are Cookies?
Small text files stored on your device that help websites function and remember your preferences.
What Cookies Do We Use?
- ✅ Essential cookies: Required for the website to work (login, security)
- ✅ Functional cookies: Remember your preferences (theme, language)
- ✅ Analytics cookies: Understand how you use our website (Google Analytics)
- ❌ Marketing cookies: We do not use advertising or marketing cookies
Your Control
- Change cookie preferences through our cookie consent banner
- Block or delete cookies through your browser settings
- Opt out of Google Analytics with the official browser add-on
Impact of Blocking
- Blocking essential cookies will break website functionality
- Blocking functional cookies reduces convenience but doesn't affect core features
- Blocking analytics cookies has no impact on functionality
Third-Party Cookies
- Google Analytics tracks website usage (you can opt out)
- Payment processor cookies for secure transactions
- CDN cookies for faster page loads
Your Rights
- You have the right to control your cookie preferences
- You can change your mind at any time
- We respect your choices and will not discriminate based on your cookie preferences
For complete details, please read the full Cookie Policy above.
Related Policies:
- Privacy Policy - How we collect, use, and protect your personal information
- Terms of Service - Legal terms governing your use of our Services
© 2026 Travos.ai. All rights reserved.
This Cookie Policy was last updated on January 12, 2026.