Refund Policy

At Travos.ai, we strive to provide a transparent and fair billing experience for our Platform-as-a-Service (PaaS) solutions. This policy outlines how refunds, cancellations, and billing disputes are handled for our instances and pods.

Subscription Cancellation & Pod Deletion

Our billing model is tied directly to the lifecycle of your provisioned resources (instances or pods).

• Pod Deletion Equals Cancellation: When you delete an instance or pod from the console, the subscription associated with that specific resource is automatically cancelled immediately.
• Exceptions: The subscription is cancelled upon deletion unless:
  • You explicitly requested otherwise (e.g., via a custom enterprise agreement).
  • There was a platform error that prevented the system from processing the cancellation signal. In such cases, please contact support immediately.

Refund Eligibility

Standard Cancellation

If you cancel a subscription by deleting a pod:

• No Future Charges: You will not be charged for any subsequent billing cycles for that specific resource.
• No Refunds for Current Period: We do not offer refunds (prorated or full) for the remaining time in the current billing cycle. The service remains available to you until the moment of deletion, and the charge for the current period is final.

Significant Usage

"Significant usage" is evaluated based on the consumption of compute resources (CPU, RAM), storage, and network bandwidth. If an instance has been active and consuming resources during a billing period, a refund request for that period will generally be denied.

Refunds for Platform Errors

If a charge occurs due to a verified platform error (e.g., a pod was deleted but the billing system failed to cancel the subscription), you are eligible for a full refund of the erroneous charge.

Discretionary Refunds

All other refund requests are reviewed on a case-by-case basis. We reserve the right to decline refund requests that do not fall under platform errors or pre-approved exceptions.

How to Request a Refund

Refunds are processed manually to ensure accuracy. To request a refund:

1. Email support@travos.ai.
2. Include your account email, the ID or name of the instance/pod, and the reason for the refund request.

Chargebacks

We strongly encourage you to contact our support team before initiating a chargeback with your bank or credit card provider.

• Account Suspension: Initiating a chargeback may result in the immediate suspension of your Travos.ai account and the termination of all active instances/pods until the dispute is resolved.
• Resolution: We are committed to resolving billing issues amicably and quickly directly with our customers.

Explicit Requests

If you have specific billing requirements or have explicitly requested a non-standard billing arrangement, those terms will supersede this general policy.